​Delivery Policy

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Please be aware that timings and deliveries may take longer than stated.

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We will attempt to dispatch purchases within 5-7 working days unless otherwise stated (for made to order items).

All items are shipped with tracking that will be sent via an email confirmation. Please check this before contacting us for a tracking update, as we can only do the same. 

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Christmas Shipping

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This year we will be working with Royal Mail for the majority of our orders.

For arrivals before Christmas Day the last shipping dates are as follows:

 

United Kingdom

19th December

 

Africa, Central and South America, Asia, Australia, Caribbean, China (People’s Republic),
Far and Middle East, New Zealand

5 December

 

Cyprus and Malta

6 December

 

Austria, Belgium, Denmark, Eastern Europe (except Czech Republic and Poland), France, Germany, Greece, Iceland, Ireland, Luxembourg, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Turkey

7 December

 

Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA

8 December

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Please order as soon as possible as there will always be delays.

We know you'll be keen to keep track of your parcels, the best way to do this is to check the tracking information we send to you. Please check this before contacting the team for an update as this is an exceptionally busy time of year for us, especially with an additon of a shop.

Please be mindful that we are not personally delivering your parcel, and once we have shipped the parcel, it is out of our hands and can only check the same tracking information.

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Shipping

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Expected transit times:

UK - 24Hr (Next Working Day), via Royal Mail 1st Class Tracked.

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Europe: 7+ working days - not including wait times for customs. Please check your local customs for delays and updates.

Rest of World: 14+ working days or more - not including wait times for customs. Please check your local customs for delays and updates

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We predominantly use the Evri, however we do employ other couriers such as UPS, DHL, Parcelforce, Fedex.

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Returns Policy

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All of our products are made to a very high standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods provided they are returned to us within 14 days of receipt of your order, unworn, complete with all original tags, and in resalable condition.

Purchases made between 25th November 2023 to 22nd December 2023 will have until 31st January 2024 to return or exchange.

We would ask you to contact us via email beforehand so we can confirm your request can be met and arranged.

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Please return your goods to the following address :-

Returned Goods

Stanley Biggs Clothiers Ltd

17 Selston Road

Jacksdale

Nottinghamshire

NG16 5LF
United Kingdom

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NB. Please do NOT ship to our Belper shop address.

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If returning, please include all paperwork, making a note of your order number, which we will use for reference.

Please email us or leave a note inside the parcel with instructions on how you would like to proceed ie. exchange, refund etc

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On receiving the item, we will refund  your purchase (excluding postage) within 14 working days.

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For Exchanges, we will send out a standalone invoice for postage; once this has been completed, we will aim to send out your exchanged item within 14 working days. If we cannot meet our 14 working day aim, in the case of waiting for new stock, we will explain this to you so you can either wait or arrange a refund.

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• We are not responsible for the return shipping cost of items.

• We ask that ALL returned items must be unworn, unwashed and complete with original tags and packaging.

• It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service.

• We cannot take responsibility for items damaged or lost in return transit.

• If returning an item from outside the Unted Kingdom, please write"RETURNED GOODS" on the customs label to avoid any customs charges. Stanley Biggs Clothiers Ltd is NOT responsible for any custom charges made and may refuse to receive the parcel.

• We will refund all shipping charges only if the goods are in some way faulty.

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Bespoke / Made to Order Garments.

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Due to the uniqueness of every garment, it is not possible to guarantee that the finished item(s), will have exactly the same colour, pattern, weave and finish as the item viewed either in person or on-line. If the customer is not satisfied with the quality or fit of the ordered item(s) Stanley Biggs Clothiers Ltd will, after inspection of the goods, follow a policy of repair or replace and finally refund.

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A tolerance of 4cm shall be applied to the pattern measurements that relate to the manual measurements. Stanley Biggs Clothiers Ltd will alter garments with no charge if any of the pattern measurements that relate to the manual measurements is incorrect by more than 4cm.

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The customer must check the order form and confirm all the details are correct at the time of purchase. It is understood that an order once finalised and confirmed, cannot be cancelled upon the commencement of the manufacturing process. Any agreement to cancel is at the discretion of Stanley Biggs Clothiers Ltd.

Any changes must be made to an order within 24 hours of the order confirmation via email (contact@stanleybiggs.co.uk).

Stanley Biggs Clothiers Ltd will, where possible, endeavour to make the desired changes but please be aware that the company cannot guarantee the change can be made. We will confirm if the change can or cannot be made in writing.

Regrettably, Stanley Biggs Clothiers Ltd cannot accept returns on the basis of a change of heart on the part of a customer, or where the customer requests a change to an existing order and Stanley Biggs Clothiers Ltd cannot fulfil that change.

​The details on the original order form is taken as the final order.

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As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 14 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods. Requests for returns or refunds must initially be supported by proof of purchase.

In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. Stanley Biggs Clothiers Ltd retains full discretion on whether a product is deemed faulty or not.

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If you have any further questions regarding our returns policies please email us at contact@stanleybiggs.co.uk

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