Widerrufsrecht

Returns

You have 14 days from receiving your order to request a return. Once approved, items must be dispatched back to us within 7 days.

 

Please note that during holiday periods, returns will not be processed.

To be eligible, items must be:

• in the same condition received, unworn, unwashed, with original tags and packaging

• accompanied by proof of purchase and return authorisation from us

Items returned without prior approval will not be accepted.

To start a return, please go to your Customer Account to process your own return : https://account.stanleybiggs.co.uk

How To Submit a Return Request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

Sign in to your account:In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store. Click "Request return". This will then be submitted. You'll then receive confirmation if the return is approved (or on the rare occasion, declined).

International Returns
If returning from outside the UK, you must clearly mark the parcel as “RETURNED GOODS.” Any customs charges incorrectly applied will be your responsibility, and we may refuse delivery if fees are outstanding.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-Returnable Items
Gift cards, custom/personalised products, and perishable or hazardous goods cannot be returned.

Responsibility During Return Transit
All returns must be securely packaged and sent using a trackable, insured service. Stanley Biggs Clothiers cannot accept responsibility for lost or damaged parcels in transit.

Change of Mind Returns
If the item is not faulty but you simply wish to return it (e.g. fit, colour preference), you are responsible for return postage costs.

Faulty or Incorrect Items
If you believe your item is faulty, damaged, or incorrect, you must notify us within 48 hours of delivery and provide clear photographs before the return is approved. Once reviewed, we will confirm whether a prepaid return or postage reimbursement is appropriate.

Refunds for faulty items will include the item cost and any standard return postage. Refunds are always made to the original payment method; no alternative refund methods (such as bank transfer) are available.

 

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will inspect all returns upon arrival. If approved, your refund will be processed to the original payment method within 10 working days. Please note:

• Initial shipping costs are non-refundable (unless the item is confirmed faulty).

• Refunds cannot exceed the original transaction amount.

• Any items returned worn, washed, soiled, or damaged may be refused or subject to a cleaning/restocking charge.

• We are not responsible for any return shipping cost of items.

• We ask that ALL returned items must be unworn, unwashed and complete with original tags and packaging. 

• It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service.

• We cannot take responsibility for items damaged or lost in return transit.

• If returning an item from outside the United Kingdom, please write"RETURNED GOODS" on the customs label to avoid any customs charges. Stanley Biggs Clothiers Ltd is NOT responsible for any custom charges made and may refuse to receive the parcel.

• Please be aware that we can only confirm your refund will be processed on receiving the garment and reviewing its condition.

 

When returning, please include the following:

• ALL paperwork that was sent with the original package. In particular your order number - without this we cannot know who has returned the parcel.
• On the packaging slip write, 'Return for Refund' or Return for Exchange.'

Return Address:  Returned Goods, Stanley Biggs Clothiers, Unit 16, Jessop Way, Newark on Trent, Nottinghamshire, NG24 2ER, United Kingdom.

Restocking & Administration Fees

As a small-batch manufacturer, Stanley Biggs Clothiers does not operate on a mass-production model. Returned items require inspection, processing, repackaging, stock reconciliation and, where applicable, reallocation to future customers.

For this reason, we reserve the right to apply a restocking and administration fee of up to 15% of the item's purchase price to returns made for reasons other than fault, damage or an error on our part.

This fee may be applied in circumstances including, but not limited to:

• Excessive or repeated returns

• Orders placed in multiple sizes with the intention of returning unwanted items

• Returned items requiring additional handling, inspection or repackaging

• Cancelled pre-orders or made-to-order items where production has commenced or materials have been allocated

No restocking fee will be applied where an item is faulty, damaged in transit, or supplied incorrectly by Stanley Biggs Clothiers.

We reserve the right to waive any restocking fee at our discretion.

Pre-Order & Made-to-Order Items

Certain Stanley Biggs pieces are produced on a pre-order, made-to-order basis as part of our small batch production system.

By placing an order for these items, you are securing a piece within a specific production batch.

Batch Deadlines & Production

Each production run operates to a fixed schedule.

• Once a batch deadline has passed, all orders within that batch are locked into production
• At this stage, changes to the order (including size, style, or cancellation) are not possible
• This is due to materials being allocated and garments being cut specifically for that batch

Refunds & Returns

Made-to-order items are produced specifically for you and are therefore non-refundable.

• We are unable to offer refunds on pre-order or made-to-order items
• Store credit will be issued where a return is accepted in line with our policy

Exchanges

We will always aim to assist with size exchanges where possible.

However, due to the nature of small batch production:

• Exchanges are not guaranteed
• Replacement items may not be immediately available
• In some cases, you may need to wait until the next production batch

Sizing & Product Selection

As all made-to-order items are final once production begins, it is important that you:

• Carefully review the size guide
• Check all product details before placing your order
• Contact us in advance if you are unsure

This approach ensures that every piece has purpose and is made with care, rather than mass produced.

By placing a pre-order, you acknowledge and accept these terms as part of our made-to-order process.

 

Rejected International Shipments (Customs & Duties)

If a parcel is rejected, refused, abandoned or left unpaid by the recipient due to unpaid customs duties, taxes, import fees or clearance charges, this is not treated as a standard return and does not fall under our standard Returns & Exchanges policy.

International customers are fully responsible for any customs duties, taxes, import fees, clearance charges or handling fees applied by their destination country or carrier.

If a shipment is refused or rejected, the parcel is returned via the carrier (for example DHL), and additional charges are incurred. These may include, but are not limited to:

• Outbound shipping costs

• Return shipping charges

• Customs duties and taxes (including re-applied charges)

• Carrier handling, storage and clearance fees

• Administration and processing costs

These charges remain the responsibility of the customer.

Please note that these costs are not immediately available to us. In many cases, we must wait for the carrier and customs authorities to issue the relevant invoices and charges, which can take time to process.

In addition to the above a £30 restocking and administration fee will also be applied to all rejected international shipments to cover handling and processing on our side.

Any remaining balance after all associated charges and fees have been deducted will be issued as store credit only. Cash refunds will not be provided for rejected or refused international shipments.

Please note that outbound shipping charges are non-refundable.

Where the total charges incurred exceed the original order value, we reserve the right to recover any outstanding balance from the customer.

By placing an international order, the customer acknowledges and accepts responsibility for any customs duties, taxes and associated charges applied by their country or carrier.

We strongly advise customers to familiarise themselves with their country’s import rules and charges before placing an order.