Versand
Shipping Policy
Before contacting us for an order update, please refer to the estimated timeframe shown on the product page. As a small team, we prioritise production, packing and dispatch wherever possible. If an order remains within the published timeframe, we may not be able to provide any additional updates beyond those already displayed on the product page.
We aim to dispatch in-stock orders within 1-3 working days. Please note that weekends and public holidays are not counted as working days.
Certain products are manufactured in small batches or on a made-to-order basis.
Estimated production and arrival windows are displayed within the relevant product description and should be reviewed before placing an order.
By placing an order for a pre-order or made-to-order item, the customer acknowledges and accepts the published lead time.
All production and arrival windows are estimates only and should not be interpreted as guaranteed dispatch or delivery dates.
Please note that all delivery and arrival windows are estimates only and are not guaranteed dates. Stanley Biggs Clothiers is not responsible for delays caused by customs inspections, import procedures, carrier delays, weather events, industrial action or circumstances outside of our reasonable control.
Domestic and international orders are shipped using DPD and their delivery partners. Once dispatched, tracking information will be provided directly to the customer.
Customers are responsible for ensuring that all shipping information, contact details and delivery addresses are entered correctly at checkout.
Additional charges incurred due to incorrect shipping information, failed delivery attempts or non-collection may be passed on to the customer.
International Shipping, Customs & Duties
Shipping costs are calculated at checkout and do not include customs duties, import taxes, brokerage fees, local handling charges or any other fees applied by the destination country.
UK VAT is automatically removed for eligible international customers at checkout.
Any customs duties, taxes, import fees or local charges applied by the destination country remain the responsibility of the customer and are typically collected by the courier or local customs authority before delivery.
Stanley Biggs Clothiers has no control over these charges and cannot estimate or advise on the amounts that may be payable. We recommend contacting your local customs authority before placing an order if you are unsure.
Failure to pay customs duties, taxes or import charges may result in delays, additional fees, return of the parcel or abandonment by the carrier. Stanley Biggs holds no liability or responsibility for any charges that may be incurred.
Customers are responsible for monitoring tracking updates and responding promptly to any communication from DPD, customs authorities or local delivery partners.
Overseas Shipping Process
1. Place Your Order
Order as normal through our website. Shipping charges are calculated automatically at checkout based on your location and order contents.
2. Dispatch & Tracking
Once your order has been dispatched, you will receive shipping confirmation, tracking information and a reminder to review this Shipping Policy.
3. Customs Clearance
Your local customs authority will review the parcel. If duties or taxes apply, the courier or their local delivery partner will contact you with payment instructions.
In some countries, the courier may collect duties and taxes before the parcel leaves the UK to help speed up customs clearance.
4. Delivery
Once customs charges are settled and clearance is completed, your parcel will continue through to final delivery and can be tracked using your tracking number.
Rejected International Shipments (Customs & Duties)
If a parcel is rejected, refused, abandoned or left unpaid by the recipient due to unpaid customs duties, taxes, import fees or clearance charges, this is not treated as a standard return and does not fall under our standard Returns & Exchanges policy.
International customers are fully responsible for any customs duties, taxes, import fees, clearance charges or handling fees applied by their destination country or carrier.
If a shipment is refused or rejected, the parcel is returned via the carrier, and additional charges are incurred. These may include, but are not limited to:
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Outbound shipping costs
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Return shipping charges
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Customs duties and taxes (including re-applied charges)
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Carrier handling, storage and clearance fees
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Administration and processing costs
These charges remain the responsibility of the customer.
Customers are responsible for monitoring tracking updates and responding to any customs or carrier communications relating to their shipment.
Failure to respond to customs or carrier requests, including unpaid duties or taxes, may result in delays, additional charges or the parcel being returned or abandoned.
Please note that these charges are not always immediately available to us. In many cases, we must wait for the carrier and customs authorities to issue the relevant invoices, which can take time to process.
In addition to the above, a £30 restocking and administration fee will also apply to all rejected international shipments to cover handling and processing costs.
Any remaining balance after all associated charges and fees have been deducted will be issued as store credit only. Cash refunds will not be provided for rejected or refused international shipments.
Please note that outbound shipping charges are non-refundable.
Where the total charges incurred exceed the original order value, we reserve the right to recover any outstanding balance from the customer.
By placing an international order, the customer acknowledges and accepts responsibility for any customs duties, taxes and associated charges applied by their country or carrier.
We strongly advise customers to familiarise themselves with their country’s import rules, duties and taxes before placing an order.